How booking works
You won’t be asked to pay anything until we’ve agreed a date together, and most work is paid once it’s done.
Requesting a date
Requesting a bundle or service doesn’t commit you to anything. We reply within two working days to agree a date. If your garden is bigger or trickier than the bundle describes, we tell you before anything is booked, and you can decide whether to go ahead.
When you pay
- Most bundles and services are paid on completion, once you’ve seen the work.
- Larger bundles (Weekend Ready Makeover, Organic Kitchen Garden Starter and Compost Bays and Workshop) take a £200 deposit once your date is agreed, to cover materials. The balance is due on completion.
- Gifts are paid when you buy them.
We send an invoice after each job, payable within 7 days by card or bank transfer.
Waste
Green waste is composted on site wherever we can. Waste we take away is priced separately: quarter bag £10, half bag £20, full bag £40. We agree this with you on the day. Weekend Ready Makeover and the carpentry bundles include taking waste away.
If you change your mind
You can cancel within 14 days of booking for a full refund of anything you’ve paid. If you’ve asked us to start within those 14 days, you pay only for work already done and materials already bought.
After that, you can move or cancel a date with at least 48 hours’ notice at no cost. With less notice, or for a deposit spent on materials that can’t be returned, we may keep the part needed to cover what’s been spent.
Weather
Some work can’t be done safely or well in heavy rain, frost or high wind. If we need to move a date, we let you know as early as we can and agree the next available one. You never pay for a cancelled day.
Gifts
Gifts are valid for 12 months from purchase, and the person receiving the gift chooses the date with us. Bundles with size options are sold as gifts at the smaller size; if the garden is bigger, they can pay the difference. If the gift doesn’t suit their garden, its value can go towards any of our services. If the person receiving it couldn’t manage the clear-up themselves, tell us and we’ll take the waste away at no charge.
If something isn’t right
Tell us within 7 days of the work and we’ll come back to put it right at no cost. If we can’t, we’ll agree a fair refund for that part of the work.
Your information
We only keep what we need to plan and record your garden work. See our privacy notice.
Questions
Email enquiries@yeocohort.com or get in touch.
Updated November 2026